Tag Archives: Email Scams

Royal Mail Customs Scam: Don’t Open Attachments you don’t trust!

Alerted to this one by the Cavendish Ward…

Dear Ward Member,
Fraudsters are sending out virus infected emails that claim a package has been seized by HM Revenue & Customs upon arrival into the United Kingdom. The official looking scam emails claiming to be from Royal Mail contain a link to a document which will install malicious software on your computer designed to steal credentials like account names, email addresses and passwords.An example email reads:

Title: Your parcel has been seized
Royal Mail is sorry to inform you that a package addressed to you was seized by HM Revenue & Customs upon arrival into the United Kingdom.
A close inspection deemed your items as counterfeit and the manufacturers have been notified. If your items are declared genuine then they will be returned back to you with the appropriate custom charges.
You may have been a victim of counterfeit merchandise and the RM Group UK will notify you on how to get your money back. Please review the attached PDF document for more information.
Document (RM7002137GB).Zip
Please accept our apologies for any inconvenience this may have caused.To help the spread of the virus, the email also says: “you will need to have access to a computer to download and open the Zip file”. If you receive one of these emails, do not click on any links or download any attachments and report it to Action Fraud.

Protect Yourself

·         Royal Mail will never send an email asking for credit card numbers or other personal or confidential information.
·         Royal Mail will never ask customers to enter information on a page that isn’t part of the Royal Mail website.
·         Royal Mail will never include attachments unless the email was solicited by a customer e.g. customer has contacted Royal Mail with an enquiry or has signed up for updates from Royal Mail.
·         Royal Mail have also stressed that they do not receive a person’s email address as part of any home shopping experience.
If you believe that you have been a victim of fraud you can report it online: http://www.actionfraud.police.uk/report_fraud or by telephone: 0300 123 2040
PS 45 Jonathan Shard
Cavendish Neighbourhood Policing Team
Tel – 020 8721 2550
If you do not wish to receive further communications from your Local Policing Team please inform us by replying to this email
Total Policing is the Met’s commitment to be on the streets and in your communities to catch offenders, prevent crime and support victims. We are here for London, working with you to make our capital safer.
Consider our environment – please do not print this email unless absolutely necessary.
NOTICE – This email and any attachments may be confidential, subject to copyright and/or legal privilege and are intended solely for the use of the intended recipient. If you have received this email in error, please notify the sender and delete it from your system.  To avoid incurring legal liabilities, you must not distribute or copy the information in this email without the permission of the sender. MPS communication systems are monitored to the extent permitted by law.  Consequently, any email and/or attachments may be read by monitoring staff. Only specified personnel are authorised to conclude any binding agreement on behalf of the MPS by email. The MPS accepts no responsibility for unauthorised agreements reached with other employees or agents.  The security of this email and any attachments cannot be guaranteed. Email messages are routinely scanned but malicious software infection and corruption of content can still occur during transmission over the Internet. Any views or opinions expressed in this communication are solely those of the author and do not necessarily represent those of the Metropolitan Police Service (MPS).